Digital-only delivery with no physical shipping

Document details

Version 1 | Updated 01-Jun-2026

This Shipping and Delivery Policy explains the service's digital-only delivery model.

• Applies to digital services, benefits, updates, and paid account-linked features.
• Clarifies that the service does not operate as a physical shipping or courier business.
• Written for the current digital service.

1. Digital-only nature of delivery

All services and benefits are delivered digitally

• Delivery may happen through your website or app account.
• It may also happen through in-app status updates, entitlement changes, official notifications, email communication, invoices, or other approved digital account communications.
• No physical package or shipment is part of the standard service model.

2. No physical shipping or delivery

No courier, parcel, or printed-profile delivery

• No physical product is sold or shipped.
• No courier, parcel, postal delivery, warehouse dispatch, delivery partner, or logistics tracking number is generated.
• No printed biodata shipment or physical profile package is part of the standard service.

3. What digital delivery may include

Examples of digital account delivery

• Account creation and email verification support.
• Profile submission acknowledgement and biodata approval or rejection status.
• Photo approval, rejection, reopen, or replacement updates.
• Optional Government ID verification updates.
• Activation of paid plans, credits, subscriptions, premium features, invoices, transaction records, support replies, and notifications.

4-5. Timing and dependencies

Digital delivery can be immediate or review-dependent

• Some digital benefits may activate immediately after successful payment confirmation.
• Some profile, photo, verification, support, or safety actions depend on moderation, investigation, eligibility, or admin review.
• Access to a requested or purchased digital service may depend on payment status, active account state, approval state, fraud review results, moderation outcomes, internet access, and correct use of the website or app.
• The platform does not promise that every digital action will be instantaneous.

6. Delivery of paid digital benefits

Paid services appear in the user's account

• When a paid benefit is successfully activated, it is normally made available through the user's account.
• This may appear as entitlement visibility in the app, credits or feature access inside the account, payment-history records, invoice records, and related operational notifications.
• Paid services are not delivered as physical goods.

7-9. Delivery issues, availability, and acceptance

Support review can check delivery status, but the service remains digital-only

• If a successful payment does not result in the expected digital account update within a reasonable time, the user should contact support with transaction details.
• Support may verify payment status and correct the account update if required, but this does not change the Cancellation and Refund Policy.
• Some digital features may be delayed or temporarily unavailable due to maintenance, outages, payment-provider downtime, moderation review, fraud-prevention checks, or legal and operational restrictions.
• By using the website or app, submitting biodata, or making a payment, the user acknowledges and accepts this digital-only Shipping and Delivery Policy.